I hear you [electronic resource] : repair communication breakdowns, negotiate successfully, and build consensus... in three simple steps

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자료유형	단행본
서명/저자사항	I hear you [electronic resource]: repair communication breakdowns, negotiate successfully, and build consensus... in three simple steps / Donny Ebenstein.
개인저자	Ebenstein, Donny.
발행사항	New York: American Management Association, [2013].
형태사항	1 online resource.
기타형태 저록	Print version: Ebenstein, Donny. I hear you 9780814432198
ISBN	9780814432204 (electronic bk.) 0814432204 (electronic bk.)
서지주기	Includes bibliographical references and index.
요약	Birth, death, and conflict--three things you truly can't avoid. Whether it's big or small, conflict eats into productivity and makes people feel stuck. Yet solutions exist for even the toughest situations with the most intractable people. The answer lies in better communication--not just using different words, but rather learning to think differently. I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. Sample dialogues show how this shift in thinking leads to better conversations and greatly improved outcomes. Readers learn how to:
일반주제명	Communication in management. Communication in organizations. Interpersonal communication. Interpersonal conflict. BUSINESS & ECONOMICS / Industrial Management. BUSINESS & ECONOMICS / Management. BUSINESS & ECONOMICS / Management Science. BUSINESS & ECONOMICS / Organizational Behavior.
분류기호(DDC)	658.45
언어	영어
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